How do I place an order?
To place an order you need to download our ordering software. The software is available for Mac and PC. Once you install, you can create your products. The benefits of using our software is that you can view your order in “real time”, meaning that as you select your different framing or canvas options you can see how your products will look. As you change your options, the price adjusts accordingly- so there is no pricing guesswork or surprises when you click through to order at the checkout.
How do I pay for my order?
Our payment options are via credit card (Visa or MasterCard) or direct debit.
How long will my order take to arrive?
We create your custom order in 3 days, and then you will need to add on shipping time.
We use TNT to ship your products.
Approximate shipping times:
Brisbane: 2 business days
Sydney: 2 business days
Melbourne: 2 business days
Canberra: 3 business days
Hobart: 5 business days
Perth: 5 business days
Darwin: 6 business days
Can I pick my order up?
Yes, pickup is available at our workshop in Bahrs Scrub, QLD
Do you drop ship?
Yes, we can send the product either to your studio or directly to your client in unmarked packaging.
Can I get a discount for samples?
Yes, we offer a 30% discount for frame and box samples and 40% discount for canvas samples.